Frequently asked questions
Answers to the main questions about your purchase.
Where do you deliver?
We deliver to all 27 European Union (EU) countries. Shipping is free on orders of €80 or more. More on shipping & delivery →
How long does delivery take?
Processing: 2–5 business days. Delivery usually takes a further 3–6 business days. Tracking is sent by email.
Can I return an item?
You have 30 days to return your item. Email info@veyelles.com with your order number. Returns process →
Which payment methods can I use?
The payment methods available for your order are shown at checkout. You can choose your method there.
Which size fits me?
You'll find a size guide on the product page. Product measurements are added when available. For questions, email info@veyelles.com with the product name and your usual size.
Why do some photos show a different colour?
Outfit photos are not available for every colour. If a photo shows another colour, it is labelled on the photo. Your chosen colour remains the one added to your cart.
How can I reach you?
Email info@veyelles.com. For order enquiries, please include your order number. Contact page →